FAQs

FREQUENTLY ASKED AND ANSWERED

 

Q

Isn’t this service really for property management companies and they could offer it to individual condos?

A

Property management companies are definitely users of this service.  The information managed in the service belongs to the condo corporation and the property management company works for the condo corporation so the corporation is the authorising body

 

Q

Won’t this system create friction between the condo corporations and the property management companies

A

The service removes frictions between condo corporations and property managers by automating processes that had been a problem because they were done manually

 

Q

How do you keep condo exclusive information from being broadly distributed

A

As with manual processes the system cannot prevent a motivated individual from sharing information. There are ways to restrict printing and downloading, however, if there are real concerns then changes to the condo’s by-laws to prohibit sharing would be an additional deterrent

 

Q

Why not stay with the same information management and communication practices that have been used before

A

Legal changes in some jurisdictions require active disclosure of information and a change in the roles and responsibilities of condo directors, owners and property managers. Beyond the legal changes owners have a substantial investment in their unit and what to know that their interests are being appropriately looked after

 

Q

Why don’t individual condos just create their own website using one of those free services

A

The free services are great for simple informational websites as long as the condo has someone dedicated to keep up site. Condo corporations have needs for things like sophisticated security, information management and user accounts management. These functions are part of a free service

 

Q

Our condo already provides information to owners by posting notices in the mailroom, in the elevators and sometimes documents are left at each unit owner’s door – so why get this service

A

There is a cost to making and distributing notices in a paper form that can be saved by using our service. Notices that are not retrieved by unit owners then become garbage that needs to be removed by cleaners

 

Q

Our condo uses email to distribute information to owners and that saves cost and time. Wouldn’t your service just be an extra cost

A

A technology marketing organization called The Radicati Group published stats on email usage. The average person receives about 88 personal messages per day and only about 30% are acted on. Our service provides a place where owners always have access to relevant information and don’t need to dig through the clutter of their inbox

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